1.1 As a travel consultancy, we strive to provide our clients with exceptional services and experiences. By choosing to work with us, you are entering into an agreement with our company and agreeing to the terms and conditions outlined below. It is important to note that we act as an agent on behalf of you, the client, and not the companies that may provide services to you. This means that while we will do our best to ensure that your travel arrangements are of the highest quality, we cannot be held responsible for any actions or omissions of the companies or individuals we work with. We will always act in your best interest and provide you with transparent and honest information. By agreeing to these terms and conditions, you are acknowledging and accepting our role as your agent and entrusting us to plan your travels.

This is not a packaged holiday service. 

1.2 Please note that we do not offer packaged holidays, as we believe in tailoring each trip to meet your specific needs and preferences. Our team of experts will work closely with you to create a customised package that includes flights, hotels, travel arrangements, shopping, excursions, dining, partying, and more. However, we would like to remind you that all travel arrangements are subject to availability and may be subject to change at any time. Our goal is to ensure that your trip is seamless and unforgettable, and we will do our best to accommodate any requests or changes. By using our services, you agree to our terms and conditions and trust in our expertise to create the perfect travel package for you.

Deposits 

1.3 At our travel consultancy firm, we take great pride in ensuring that all of our clients' travel plans are confirmed with a deposit. This deposit serves as a guarantee that you are happy with the services we have proposed and are ready to move forward with our expertise. We understand that travel can be a significant investment, and we want to assure you that your plans are in good hands. Our team works diligently to ensure that every aspect of your trip is carefully planned and executed, and the deposit is just one way for us to solidify our commitment to providing top-notch travel services. Rest assured that your deposit is secure, and we look forward to helping you make unforgettable travel memories.

Refunds

1.4 As a travel consultancy, we understand that plans can change and unforeseen circumstances may arise. However, we would like to inform our clients that any cancellations made after the initial 14-day period following the booking of our services will be non-refundable. We have a strict policy in place to ensure that our clients receive the best possible service and experience. In the event of a cancellation, any refunds from third-party companies, such as airlines and hotels, will need to be taken up directly with them. We apologise for any inconvenience this may cause, but we assure you that we will continue to provide the highest level of expertise and support to make your travel plans a success. Thank you for choosing us for your travel needs.

Prices subject to change 

1.5 At A Week AFF, we understand that pricing is a crucial factor in deciding on travel plans. We strive to provide accurate and competitive prices to our clients, but it is important to note that these prices are always subject to change. As delays and unforeseen circumstances can occur at any time, we cannot guarantee that the price quoted at the time of your enquiry will remain the same. However, we will always work diligently to keep our prices as consistent and reasonable as possible. We value transparency and will communicate any changes in pricing to our clients promptly and efficiently. Thank you for considering our services and we look forward to assisting you with your travel plans.

Data protection 

1.6 We understand the importance of protecting our clients' personal information. That's why we have strict protocols in place to ensure data protection is a top priority. We have invested in technology to safeguard all sensitive data and regularly review and update our policies to stay compliant with industry regulations. Our team is highly trained in handling confidential information and we have strict confidentiality agreements in place with all our partners. Rest assured that your personal information is safe with us, allowing you to focus on planning your dream holiday without any worries. Your trust is our top priority and we take every measure to ensure your data is kept secure at all times.

Complaints 

1.7  A Week AFF, will strive to provide exceptional services to our clients. However, we understand that there may be times when you are not completely satisfied with our services. If you have any direct complaints with our services, we encourage you to highlight them to us as soon as possible. We value your feedback and will do our best to address and resolve any issues promptly. In the event that your complaints are with any third party services, we request that you raise them directly and promptly with the respective service provider. Your satisfaction is our top priority and we are committed to ensuring that your travel experience is nothing short of excellent.